Shipping Details

Return & Refund Policy

At Haleem Caps, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our simple return and refund process.

1. Return Policy

  • You can place a return request within 2 to 5 days of receiving your order.

  • The product must be:

    • Unused and in its original condition.

    • Sealed, with all tags, labels, and packaging intact.

  • To initiate a return, please contact our support team via phone or email with your order details.

2. Refund Policy

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 working days and credited to your original method of payment (Bank/UPI/Wallet).

  • Shipping charges (if any) are non-refundable.

3. Non-Returnable Items

  • Used or opened products.

  • Items damaged after delivery due to customer mishandling.

  • Perishable or hygiene-sensitive items once opened.

4. Replacement Option

  • If you receive a damaged, defective, or wrong product, we will offer a free replacement within 2–5 days.

  • Please provide an unboxing video/photo as proof for faster processing.

5. Contact Us

For return or refund requests, please contact us at:

📦 Shipping Policy

At Haleem Caps, we ensure safe and timely delivery of all orders across India.

1. Order Processing

  • Orders are processed within 24–48 hours of confirmation.

  • Orders placed on Sundays or holidays will be processed on the next working day.

2. Delivery Time

  • Standard delivery time: 3–7 business days depending on your location.

  • Remote areas may take a little longer.

3. Shipping Charges

  • Free shipping on all prepaid orders within India.

  • Cash on Delivery (COD) may include a small handling fee.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email.

  • You can track your order through our logistics partner’s website.

5. Delayed / Lost Orders

  • In rare cases of delay due to courier issues, natural calamities, or unforeseen events, we request your patience.

  • If your order is lost in transit, we will issue a full refund or free replacement.

📑 Terms & Conditions

These Terms & Conditions govern your use of haleemcaps.in. By accessing or purchasing from our website, you agree to these terms.

1. Use of Website

  • The content on this site is for general information and product purchase purposes only.

  • You must not misuse our website by uploading harmful content, viruses, or misleading information.

2. Products & Services

  • All our products are herbal/ayurvedic-based supplements and wellness products.

  • Results may vary from person to person. We do not guarantee identical outcomes for all users.

  • Products should be consumed/applied only as per the instructions provided.

3. Payments

  • We accept online payments via UPI, Debit/Credit Cards, Net Banking, and Wallets.

  • Cash on Delivery (COD) is available in select locations.

  • All payments must be completed before order processing (except COD).

4. Returns & Refunds

  • Returns are accepted within 2–5 days of delivery (see our Return & Refund Policy).

  • Refunds are processed within 7–10 working days to the original payment method.

5. Shipping

  • Orders are delivered within 3–7 business days.

  • Haleem Caps is not responsible for delays caused by courier services or natural disruptions.

6. Limitation of Liability

  • Haleem Caps will not be liable for any indirect, incidental, or consequential damages caused by misuse of products.

  • Always consult a healthcare professional if you have medical concerns before using our products.

7. Governing Law

  • These terms are governed by the laws of India.

  • Any disputes will be subject to the jurisdiction of courts in Guwahati, Assam.

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